Have a Problem? Talk to Us First. Before contacting your bank to dispute a charge, give us the chance to resolve it. Most billing issues are resolved within 1–3 business days when you contact us directly. Reach us at: Phone: 833-201-2290 Email: support@vireonlifetech.com We can resolve most issues right away: Order not received? We will check tracking and either resend the order or refund it immediately. Want a refund? We offer a 30-day refund window, no questions asked — see our Refund Policy. Unrecognized charge labeled VIREON? That is us — Discovery Depot LLC, the operating entity for this site. We will look up the transaction and correct any errors immediately. Want to cancel a subscription? Cancel any time, no fee, in three ways — see our Cancellation Policy. Unhappy with the product? We can offer a replacement, a different SKU, or a full refund. If you do file a dispute with your bank, please mention that you attempted to contact us first. We will respond to your bank with the order details and any correspondence.